Terms of service

GENERAL TERMS AND CONDITIONS

ilovebubble.com

Effective date: 23 June 2026

Introduction

Please read our General Terms and Conditions carefully. By placing an order you accept them.

If you have any questions regarding the webshop, the purchasing process, the products, or these GTC, contact us at:

Company details

Company name: GEDOMI Kft. Registered address: 1112 Budapest, Süveg utca 4/a., Hungary Postal address: 1095 Budapest, Soroksári út 48., Hungary Tax number: 25518456-2-43 EU VAT number: HU25518456 Company registration number: 01-09-279778 Registering authority: Budapest Metropolitan Court of Registration Representative: Gergely Kovácsházi Website: https://ilovebubble.com E-mail: info@gedomi.hu Phone: +36 30 161 7021

Hosting provider

Company name: Shopify International Ltd. Address: 2nd Floor, Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland Company registration number: 560826 Tax number: IE3452302HH Website: www.shopify.com

Definitions

Parties: The Seller and the Consumer/Business together.

Consumer: A natural person of legal age acting outside their trade, business or profession. As of 1 March 2026, an SME acquiring goods for its own use through a retail channel outside its business activity also qualifies as a Consumer for warranty purposes — but not for the 14-day right of withdrawal under the Civil Code.

Consumer contract: A contract where one party qualifies as a Consumer.

Warranty: Voluntary warranty assumed beyond statutory obligations, or mandatory statutory warranty under the Civil Code.

Contract: A sales contract concluded between the Seller and the Consumer/Business via the webshop or e-mail.

Distance contract: A consumer contract concluded without the simultaneous physical presence of the parties, using exclusively means of distance communication.

Goods: Movable property available for sale in our webshop, including goods containing digital elements.

Purchase price: The consideration payable for the goods.

Business: A person acting in the course of their trade, business or profession.

Webshop: Our online store at ilovebubble.com where the contract is concluded.

Applicable legislation

Act CLV of 1997 on Consumer Protection
Act LXXVI of 1999 on Copyright
Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services
Government Decree 151/2003 (IX.22.) on mandatory warranty for durable consumer goods
Act CXX of 2011 on the Right to Informational Self-Determination and Freedom of Information
Act V of 2013 – Civil Code
Government Decree 19/2014 (IV.29.) NGM on procedural rules for handling warranty and guarantee claims
Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses
Government Decree 373/2021 (VI.30.) on the detailed rules of contracts for the sale of goods and the supply of digital content
Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR)
Regulation (EU) 2018/302 of the European Parliament and of the Council on geo-blocking

Scope and acceptance

These GTC govern the content of contracts concluded through the webshop, together with applicable legislation. They set out the rights and obligations of both parties, contract conditions, payment and delivery terms, deadlines, and liability rules.

By placing an order you accept these GTC.

Language and governing law

The language of the contract is Hungarian. An English version is provided for convenience; in the event of any discrepancy, the Hungarian version prevails. These GTC and all contracts concluded hereunder are governed by Hungarian law in all respects.

The contract is concluded upon placing the order and accepting these GTC.

Prices

All prices are in EUR and are gross prices inclusive of VAT. We reserve the right to change prices.

Complaints

Complaints regarding products or our activities may be submitted at:

E-mail: info@gedomi.hu

Complaints may be submitted in writing or verbally. Verbal complaints are investigated immediately where possible. If the Consumer disagrees or immediate investigation is not possible, we record the complaint and provide a copy. Written complaints and those received by e-mail are responded to within 30 days. Rejected complaints are accompanied by reasons. Complaints received by phone or electronic means are assigned a unique identifier.

If the Consumer refuses to provide data or sign the record, we are relieved of the obligation to provide a written response.

The complaint record must contain:

Place, method and time of the complaint
Consumer's name, address or e-mail address, contact details
Detailed description of the complaint, with a list of supporting documents
Our position on the complaint, if immediate investigation is possible
Place and time of recording
Signature of the person recording and — if in person — of the Consumer
Unique identifier (for complaints submitted by phone or electronic means)

Complaint records and copies of responses are retained for 5 years and made available to supervisory authorities upon request.

If we reject a complaint, we inform the Consumer in writing which authority or Conciliation Board they may turn to, including the relevant contact details.

Consumer protection authority

Complaints may be filed with the National Trade and Consumer Protection Authority (NKFH) or the competent district office: http://jarasinfo.gov.hu/

Court proceedings

The Consumer may enforce claims before a court under Act V of 2013 and Act CXXX of 2016.

Conciliation Board proceedings

If we reject a complaint, the Consumer may turn to the Conciliation Board competent for their place of residence or domicile, provided they have first attempted direct resolution with us.

We are subject to a cooperation obligation: we must submit a written response and participate in hearings.

The Conciliation Board may issue a binding decision — even without a submission declaration — if the Consumer's claim does not exceed HUF 250,000 and the claim is well-founded.

Non-compliance may result in fines of HUF 15,000–500,000 for SMEs, or up to 5% of annual net revenue (max. HUF 500,000,000) for large companies.

To initiate proceedings, the Consumer submits a written request to the Board's President, containing:

Consumer's name, place of residence/domicile, contact details
Name and registered address of the company
Consumer's position and supporting evidence
Statement of attempted direct resolution
Statement that no parallel proceedings have been initiated
The requested decision
Consumer's signature

Supporting documents must be attached. If a representative acts, a power of attorney must be included.

Further information: http://www.bekeltetes.hu

Competent Conciliation Boards:

Baranya County Conciliation Board (Jurisdiction: Baranya, Somogy, Tolna counties) Address: 7625 Pécs, Majorossy Imre u. 36. Phone: 06-72-507-154 E-mail: info@baranyabekeltetes.hu; kerelem@baranyabekeltetes.hu Website: www.baranyabekeltetes.hu

Borsod-Abaúj-Zemplén County Conciliation Board (Jurisdiction: Borsod-Abaúj-Zemplén, Heves, Nógrád counties) Address: 3525 Miskolc, Szentpáli u. 1. Postal address: 3501 Miskolc, Pf. 376. Phone: 06-46-501-090 E-mail: bekeltetes@bokik.hu Website: www.bekeltetes.borsodmegye.hu

Budapest Conciliation Board (Jurisdiction: Budapest) Address: 1016 Budapest, Krisztina krt. 99. Postal address: 1253 Budapest, Pf. 10. Phone: 06-1-488-2131 E-mail: bekelteto.testulet@bkik.hu Website: www.bekeltet.bkik.hu

Csongrád-Csanád County Conciliation Board (Jurisdiction: Csongrád-Csanád, Bács-Kiskun, Békés counties) Address: 6721 Szeged, Párizsi krt. 8-12. Phone: 06-62-554-250 ext. 118 E-mail: bekelteto.testulet@csmkik.hu Website: www.bekeltetes-csongrad.hu

Fejér County Conciliation Board (Jurisdiction: Fejér, Komárom-Esztergom, Veszprém counties) Address: 8000 Székesfehérvár, Hosszúsétatér 4-6. Phone: 06-22-510-310 E-mail: bekeltetes@fmkik.hu Website: www.bekeltetesfejer.hu

Győr-Moson-Sopron County Conciliation Board (Jurisdiction: Győr-Moson-Sopron, Vas, Zala counties) Address: 9021 Győr, Szent István út 10/A. Phone: 06-96-520-217 E-mail: bekeltetotestulet@gymskik.hu Website: www.bekeltetesgyor.hu

Hajdú-Bihar County Conciliation Board (Jurisdiction: Hajdú-Bihar, Jász-Nagykun-Szolnok, Szabolcs-Szatmár-Bereg counties) Address: 4025 Debrecen, Vörösmarty u. 13-15. Phone: 06-52-500-710 E-mail: bekelteto@hbkik.hu Website: www.hbmbekeltetes.hu

Pest County Conciliation Board (Jurisdiction: Pest county) Address: 1055 Budapest, Balassi Bálint utca 25. Floor IV/2. Postal address: 1364 Budapest, Pf.: 81. Phone: 06-1-792-7881 E-mail: pmbekelteto@pmkik.hu Website: www.pestmegyeibekelteto.hu

Online dispute resolution platform

https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=EN

Copyright

Our website constitutes a copyrighted work under Act LXXVI of 1999. Unauthorised use of any content is prohibited. Reproduction requires the written consent of the rights holder (GEDOMI Kft.) with source attribution.

Partial invalidity and code of conduct

If any provision of these GTC is invalid, the relevant statutory provisions apply to that part; the remainder stays valid. We have no code of conduct under the Act on the Prohibition of Unfair Commercial Practices.

Technical infrastructure

Server availability exceeds 99.9% per year. Data is continuously backed up and stored in MySQL/MSSQL databases with encryption and hardware-level coding support.

Product descriptions

Product information is available on individual product pages.

Data accuracy

You may correct data before finalising your order. You are responsible for the accuracy of the information provided. We issue invoices and ship to the addresses given. We may pass on costs arising from incorrect data. We exclude liability for non-performance caused by incorrect data entry or an inaccessible e-mail address.

Incorrect prices

We exclude liability for obviously incorrect prices caused by technical malfunction. An obviously incorrect price includes EUR 0 or a clearly miscalculated discount. In such cases we notify you and offer the correct price; you may order at the correct price or withdraw without consequence.

Using the webshop

Products are organised by category and searchable by keyword. Add products to the cart, review and edit the cart, then proceed to checkout. Registration requires: name, address, billing address, shipping address, e-mail, phone number, password. You are responsible for your login credentials and must notify us if your account is misused.

Finalising your order

By clicking "Place order" you make a binding offer with payment obligation. We confirm receipt automatically; this is not acceptance of your offer. If you notice an error in the confirmation e-mail, notify us within 24 hours. If we do not confirm your offer within 48 hours, you are released from it.

Contract conclusion

The contract is concluded when we send a second e-mail accepting your offer. If no automatic confirmation arrives within 24 hours of ordering, please contact us.

Payment

Card payment: Payment is made exclusively online by credit or debit card at checkout. All transactions are processed in EUR.

Shipping

GLS courier service: We ship worldwide via GLS. Shipping fees and applicable delivery zones are displayed at checkout before order confirmation. Estimated delivery time: 1–5 business days from dispatch, depending on destination.

No in-store pickup is available.

Applicable customs duties, import taxes or local fees in the destination country are the buyer's sole responsibility. We are not liable for delays caused by customs clearance.

Fulfilment deadline

Orders are fulfilled within 30 days of order confirmation. If we fail to meet this deadline, you may set an additional deadline. If we fail to meet that too, you may withdraw from the contract.

Reservation of rights

If you previously ordered and failed to accept delivery (other than by exercising your right of withdrawal), we may require prepayment before processing further orders. We may withhold dispatch until full payment is confirmed.

International sales

These GTC apply to all purchases regardless of the buyer's country of residence. The primary language of communication is English; we are not obliged to communicate in the buyer's national language and are not obliged to comply with non-contractual requirements of the buyer's national law. Payment is processed in EUR.

Consumer information pursuant to Government Decree 45/2014 (II.26.)

Right of withdrawal — general rule

A Consumer is exclusively a natural person acting outside their trade, business or profession. Legal entities do not have the right of withdrawal without reason.

The Consumer has the right to withdraw from the contract within 14 days of receiving the goods, without giving any reason, pursuant to Section 20 of Government Decree 45/2014 (II.26.). Withdrawal may also be exercised between the date of contract conclusion and the date of receipt.

Withdrawal is exercised by a clear written statement (e-mail to info@gedomi.hu) or using the model withdrawal form in Annex 2 of Government Decree 45/2014 (II.26.). The Consumer may also use the online withdrawal function in the webshop. Withdrawal is timely if the statement is sent within the 14-day period. The burden of proof lies with the Consumer.

We confirm receipt of the withdrawal electronically.

Right of withdrawal — exclusion for made-to-order products

A significant part of the products available in our webshop — including but not limited to printed t-shirts, hoodies, tote bags, printed photographs, mugs, caps, and other printed or custom-decorated merchandise — are manufactured exclusively on the basis of the Consumer's individual order, according to their chosen specifications. As these goods do not exist as pre-made stock and are produced solely for the individual purchaser, the right of withdrawal does not apply to them pursuant to Article 29(1)(c) of Government Decree 45/2014 (II.26.).

By placing an order for any such product, the Consumer expressly acknowledges and accepts that the right of withdrawal cannot be exercised for that item.

This exclusion applies only to the made-to-order items within an order. Any other products in the same order that are not manufactured to individual specifications remain subject to the standard 14-day right of withdrawal.

Liability for diminished value

The Consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Our refund obligation upon withdrawal

Upon valid withdrawal, we refund the full amount paid, including standard shipping costs, within 14 days of receiving the withdrawal notice. We are not obliged to refund the excess cost of a non-standard shipping method. Refunds use the same payment method as the original transaction unless otherwise agreed; no additional fees apply. We may withhold the refund until we have received the returned goods or proof of return.

Consumer's obligations upon withdrawal

The Consumer must return the goods no later than 14 days after notifying us of withdrawal. The direct cost of return shipping is borne by the Consumer. We do not accept cash-on-delivery or postage-due returns.

Cases where the right of withdrawal cannot be exercised

In addition to made-to-order products listed above, the right of withdrawal also does not apply to:

Sealed goods not suitable for return due to health or hygiene reasons, unsealed after delivery
Perishable goods or goods with a short shelf life
Sealed audio/video recordings or computer software unsealed after delivery
Digital content not supplied on a physical medium, if supply began with the Consumer's prior express consent
Services fully performed before the withdrawal period expires, with the Consumer's prior express consent
Newspapers, periodicals or magazines (except subscription contracts)
Goods inseparably mixed with other goods after delivery
Contracts concluded at public auctions
Accommodation, car rental, catering, leisure services with a specific performance date
Urgent repair or maintenance services explicitly requested by the Consumer

Implied warranty, product warranty, guarantee — consumer contracts

Prepared pursuant to Section 9(3) of Government Decree 45/2014 (II.26.), Annex 3. Applies exclusively to Consumers.

Implied warranty

You may assert an implied warranty claim against us in the event of defective performance under the Civil Code and Government Decree 373/2021 (VI.30.). You may request repair or replacement, unless impossible or disproportionately costly. If neither is available, you may request a price reduction or withdraw. You may switch between remedies but bear the cost unless the switch was justified or caused by us.

Report defects promptly and no later than 2 months after discovery. Limitation period: 2 years from performance. Within 1 year of performance, the defect is presumed to have existed at delivery (unless incompatible with the nature of the goods or defect). After 1 year, you must prove the defect existed at delivery.

Product warranty

For defective movable goods you may alternatively assert a product warranty claim (repair or replacement only) against the manufacturer or distributor, within 2 years of the product being placed on the market. You must prove the defect. The manufacturer is exempt if the defect was undetectable at placement on the market, results from a mandatory legal requirement, or the product was not manufactured in the course of business. The same defect cannot be asserted simultaneously under implied warranty and product warranty.

Guarantee

Mandatory guarantee applies to new durable consumer goods listed in Government Decree 151/2003 (IX.22.) with a purchase price of at least HUF 10,000 (or EUR equivalent). Also extends to SMEs acquiring goods outside their business activity for own use.

Duration:

Up to HUF 250,000 (or EUR equivalent): 2 years
Above HUF 250,000 (or EUR equivalent): 3 years

For products below HUF 100,000 equivalent, a guarantee certificate is not mandatory but an obligation to inform remains. The certificate must include: serial number or other product identifier; date of contract; date of handover or commissioning.

Guarantee claims may be submitted by e-mail to info@gedomi.hu.

We endeavour to complete repairs within 15 days of receipt. If repair or replacement takes longer, we inform you of the expected timeframe. If the goods cannot be repaired on first attempt, we replace within 8 days; if impossible, we refund within 8 days. If we cannot repair within 30 days and you do not agree to a later date, we replace within 8 days; if impossible, we refund within 8 days.

Three-working-day replacement: If you report a malfunction within 3 working days of purchase or commissioning that prevents normal use, we replace within 8 days without investigating the cause. If replacement is impossible, we refund immediately.

After a third repair failure, you may request further repair, a proportionate price reduction, or repair at our cost. If you make no statement, we replace within 8 days; if impossible, we refund within 8 days.

We are exempt from guarantee obligations if we prove the defect arose after performance. The same defect cannot be asserted simultaneously under implied warranty and guarantee, or product warranty and guarantee.

Implied warranty, product warranty, guarantee — non-consumer purchasers

Non-consumer purchasers may request repair or replacement, or if unavailable, a price reduction or withdrawal. Limitation period: 1 year from performance. Non-consumer purchasers are not entitled to mandatory product warranty or guarantee, unless we voluntarily provide one or the manufacturer extends their guarantee.

By accepting these GTC, the purchaser consents to receiving information electronically.